Print Outsourcing Service for ‘Caravan Trans Express’

‘Caravan Trans Express’ has appreciated all the benefits of Konica Minolta Print Outsourcing service, has shifted from CAPEX to OPEX within the process of document printing and has focused on growing the business and creating new jobs.

‘Caravan Trans Express’ Company has been successfully operating in the Georgian market since 2009. This is one of the popular postal service providers in the local market, therefore, printing and shipping are the core company’s business processes. Moreover, document printing is important for everyone within the company and most importantly for each of their customers.

“We just wanted to have unstoppable document workflow and reliable printing infrastructure and did not waste the time to fix the issues when something went wrong,” said Mari Beridze, Director of Caravan Express. “But we have received a completely different offer, which is a game-changer in the Georgian market. Now we do not have to purchase the multifunctional devices and service them on our own. Konica Minolta cares about everything we need regarding the process of printing, scanning and copying documents. They provide a print outsourcing service which includes using devices, providing and shipment of consumables in a timely fashion and full cycle of technicians to make our daily routine as simple as possible.”

Before the collaboration with Konica Minolta, Caravan Trans Express tried to buy the printers, to print on demand in agencies etc. They have faced many issues on their way. The print outsourcing service allowed the company to use modern office equipment and spend zero time and people resources to service them. They currently have 6 Konica Minolta devices and are going to implement the software to connect them all, provide employees with the authentication feature regardless of their location and have a managed printing process (reports, user management, limitation, limit settings etc.).

"Just imagine, I do not buy expensive equipment, I do not worry about service, I have unlimited printing and I receive only one invoice with a fixed price in the end of each month. The Konica Minolta solution has fully met our needs, and most importantly, we are getting closer to the balance by shifting from CAPEX to OPEX within the process of document printing," said Mari Beridze, Director of Caravan Express.

According to Mari, they did not believe that the service would work effectively, but they were wrong: "I do not even have to call and to chat; all issues are automatically managed by the company. Moreover, they use only original consumables and parts."



"It was important for us to be a partner of the largest company. Collaboration with Konica Minolta allowed me to grow my business, participate in many tenders and projects and, most importantly, create new jobs. Now we cannot actually imagine working without them," she said.

Mari estimates that Konica Minolta is the only company with such a competitive offer in the Georgian market - really living up to expectations.