Companies - especially small and medium sized enterprises, often struggle to manage their entire IT environment, because it takes up too much of their resources. If done properly, it can also be costly. Meeting regulatory and security requirements demands expert technical knowledge and a dedicated department. As your business grows, managing all its servers, databases, network technologies and workstations can become an obstacle, especially when the complexity of a corporate environment is factored in.
Normally, remote monitoring and management isn’t the only problem; this lies in the time, skills and knowledge needed to manage your corporate environment effectively.
Your business depends on its servers, workstations, network and devices performing flawlessly at all times. If any of these systems fails, the potential financial risks can be severe – and that’s before data loss is even taken into consideration. Keeping an eye on your environment around the clock and strategically allocating technology assets takes time (time you probably don’t have). But Konica Minolta has.
Have you considered outsourcing the monitoring and management of your servers and network infrastructure to an external provider?
Our experts here at Konica Minolta can look after the key aspects of your business infrastructure and significantly improve your company’s performance. Our teams of experienced and skilled IT professionals deploy a ‘remote monitoring agent’, allowing any potential issues to be proactively identified – and subsequently resolved.
We can help you save time and focus on your core business, while we take care of your critical business systems.
Our Remote Monitoring and Management Services (RMM) offers centralised monitoring and management of your entire system, including server hardware, storage, Konica Minolta provisioned applications, operating systems and associated network infrastructure. The service is designed to ensure any infrastructure you deploy remains fit-for-purpose and fully able to support the operational demands of your business. You no longer have to stress about carrying out updates for your entire workplace environment, this is all managed by Konica Minolta. As an example, all Workplace Hub included components are constantly monitored - one stop support for your business.
By proactively identifying potential problems and issues before they occur, Konica Minolta helps to increase the reliability of your operational business. Complex, critical or time-consuming tasks become a thing of the past, so you can fully focus on growing your business. Achieve optimum productivity and minimize system down times – with Konica Minolta RMM.
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Explore the countless different ways in which Konica Minolta software products could improve your operations. Konica Minolta solves the problems of your company, matches different working styles, and offers software solutions meeting the needs of your industry. By prioritising your needs at all times, Konica Minolta meets the software requirements of even the most demanding global organisations. Using the system, you can keep a lid on the cost of any printed or copied output, create advanced security measures to ensure sensitive documents don’t fall into unauthorised hands, and more.
Our experienced, knowledgeable specialist staff will answer any questions you may have, and show you how to operate your product. Our services function for your benefit, within a support system designed to ensure you and your company benefit fully from the solutions. We offer a range of different services, including optimised print services to combine your consulting; hardware and software implementation; workflow management to lower your document spending; and smart security services, to keep your business safe.
The Remote Management Service (RMS) is designed to help with the ever-increasing need to manage the IT infrastructure required to run your business effectively.
As with the Remote Monitoring Service, the remote monitoring agent supporting the delivery of RMS will only collect data which are necessary, such as information relating to your systems and performance.
We maintain strict administrative, physical and technical safeguards in order to protect security and confidentiality, and our data centers have attained the highest level of security certification accepted under Sarbanes-Oxley—independently audited to SAS70 Type II.
Information gathered in this way is accessed via a dashboard, so we can fulfil our service obligations and meet our technical support commitments.
Back-up and antivirus services
End-to-end audit trail for issues identified and any Konica Minolta interventions
Optional issue resolution from Konica Minolta IT support community
Periodic server- and application-specific monitoring services
Predictable service performance and periodic performance visibility
Proactive infrastructure monitoring helps identify and resolve potential problems before they become issues
Real-time server and application monitoring
Server ‘health check’ services
Support for internal resources lets you save time and focus on your core business
Coop is the leading retailer of consumer goods in Denmark, who recently started a comprehensive digitalization process. Konica Minolta was chosen as a supplier of Wi-Fi for the retailer’s more than 1,100 stores. This Wi-Fi is the basis for profoundly transforming them into truly digital shops – making additional services for the customers possible while unburdening staff with tools which enable them to better support the customers.
With an annual turnover of approximately DKK 50 billion and more than 36,000 employees in the country, Coop is the leading retailer of consumer goods in Denmark. The company has recently started a comprehensive digitalisation process. Konica Minolta has been a strong, strategic IT partner for the company for several years now, covering the entire service and support set-up for the retail giant. Having proven itself as a partner with a deep understanding of the company’s strategy and strength in project implementation, Konica Minolta was chosen as a supplier of Wi-Fi for the retailer’s more than 1,100 stores. This Wi-Fi is the basis for profoundly transforming them into truly digital shops – making additional services for the customers possible while unburdening staff with tools which enable them to better support the customers.
Retail as we know it is changing profoundly – and Coop is boldly placing itself at the front of this transformation. With Coop’s ’Beep ‘n Go’ service, customers can already use their Coop app and scan their products as they put them in their shopping cart in selected shops. Reliable and strong Wi-Fi is crucial for this, but Coop is aiming at providing far more at its shops:
“We want to set the staff free and give them tools they can use to help and provide advice to the customers. For example, customers who need help choosing the right wine, the best meat or want to know more about some local vegetables using their smartphones might be able to call a staff member who knows the most about, for example, wine,“ says Bjørn Langhorn Lundt.
The goal of the company is not to reduce the need for staff in the shops. It wants to create increased value for the customers. Using digital tools, the employees should be provided with new opportunities, for training, for example, or for creating new, local products and market them to local customers. The staff app is set to become the focal point of Coop’s digital dialogue and communication between employees and managers, locally and nationally.
For setting up the wireless infrastructure needed to take this step towards shop digitalisation, Coop relies on Konica Minolta’s skilled network specialists and technicians.
Konica Minolta had already established itself as a strong, trusted partner for Coop’s IT department. Konica Minolta has taken over the retailer’s IT service agreements and supports Coops in-house support team with skilled consultants that truly understand the retailer’s installed NetApp system inside out – with its around 1,200 servers and a total capacity of 3.5 PB.
For Coop, it was of paramount importance that their new service and support partner could meet the retail group's uncompromising requirements for operational reliability, supervision and management. Working with Konica Minolta, Coop has gained a simpler service and support set-up, able to save them time, effort and expenses.
Coop decided to implement the Wi-Fi project with its trusted partner Konica Minolta. “We chose Konica Minolta because they understood our strategy best and could describe a solution that lived up to our strategic goals. Subsequently, they have shown their strength during the implementation, and we only hear positive feedback about Konica Minolta’s technicians and consultants from cooperative store managers and warehouse managers,” explains Bjørn Langhorn Lundt with regard to this decision.
The solution implemented in the shops is built on Cisco Meraki products. Konica Minolta has an extensive technical support department in Denmark with 100 employees, of which 70 are technicians who can make on-site visits. An additional 40 employees work at the company’s IT infrastructure department.
The system is installed by Konica Minolta’s network specialists and technicians. They take over the responsibility for the total delivery as well as the dismantling of existing equipment that does not live up to the requirements and visions that Coop has. They set up the new equipment and ensure that it is operational. Because the shops are very different in terms of size and furnishing, the number of access points needed in the individual shops vary significantly as well. Typically, between 5 and 30 access points, but in some of the largest shops, there can be 40 to 50 access points. The network itself is divided into a customer network and a staff network.
Despite this complexity, Konica Minolta is able to monitor the entire network centrally from Konica Minolta’s office in Ballerup. From there, the company’s specialists can troubleshoot and, in many cases, remedy errors in the network. Further, Konica Minolta can also manage policies for which web pages may be accessed and regulate traffic, if necessary.
With Konica Minolta as a strong partner in IT, Coop can focus on reshaping tomorrow’s shopping experience for its customers – with digital tools enabling a completely new, more personal and localised service at the shop, while maintaining highest levels of reliability and efficiency in the system.
For us, it is crucial that our suppliers are strategic partners who can handle the challenges that naturally arise along the way during a major project in the spirit of partnership, and Konica Minolta is simply the right strategic partner for us
Bjørn Langhorn Lundt
Head of Procurement, Coop Technology
Konica Minolta’s remote monitoring and reporting solutions are configured to match your specific business needs. This means you can safely deploy critical mission solutions, and enjoy the peace of mind that comes from knowing Konica Minolta is managing your infrastructure right down to application level. Contact us today to find out more about our remote monitoring and management solutions!
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